Question 1

Can I automate my existing curtains?

Accepted Answer

Wozart motor controller can automate any AC powered motorised curtains with limit switches. Manual curtains can't be made automated with the device.

Question 2

Do I need additional smart hubs to control my blinds?

Accepted Answer

No, Wozart Motor Controller is Wi-Fi enabled and communicates directly with your home Wi-Fi router and doesn't require additional harware.

Question 3

Does Wozart Motor Controller require additonal or special wiring?

Accepted Answer

No. Wozart Motor Controller doesn't require any kind of additional wiring and can be seamlessly integrated with your curtain motors.

Question 4

Do I need to change my curtain motors?

Accepted Answer

No. Wozart Motor Controller is designed to work with all AC powered curtain motors with limit switches.

Question 5

What happens if I make changes to my Wi-Fi network or buy a new router?

Accepted Answer

In case the Wi-Fi network name or password is changed the device will not be able to connect back automatically. You have to get your Wozart device in to setup mode and configure it to the network.

Question 6

Will the device connect back in the event of power failure?

Accepted Answer

Once the Wi-Fi network is back online, Wozart Motor controller will connect back automatically and be available for control from all your smart controller devices.

Question 7

Can I integrate other smart devices with Wozart?

Accepted Answer

Wozart products are integrated with best of the smart home ecosystems so that you have a greater choice to customise & build your smart home.

Wozart devices can be integrated with devices that have "Works with Apple HomeKit" or "Works with SmartThings" or "Works with Google Assistant" or "Amazon alexa enabled" on the packaging.

Question 8

Will Wozart Motor Controller connect to a 5 GHz Wi-Fi network?

Accepted Answer

Wozart products will only connect and work with a Wi-Fi 2.4 GHz network. In case you have a dual-band Wi-Fi router ensure both the networks have different SSID(name) or turn off the 5 GHz band.

Question 9

What should I do if Wozart Motor Controller is offline or not responding?

Accepted Answer

First, ensure the Wi-Fi network is working. In case there is no problem with the network, normal reset the device and check if it connected back. Even then, if the problem persists, factory reset the device and configure the device again. Get the Wi-Fi router closer to the device or add a repeater near to the device.

Question 10

What is Wozart?

Accepted Answer

Wozart is your smart home partner. With Wozart you can easily monitor, control and automate your home from just about anywhere in the world.

Question 11

What can I do with Wozart?

Accepted Answer

Control & monitor:
You can control or check the status of connected electrical appliances and lights from the app. Perfect for those times when you’re not sure if the lights are left on or the door is locked.

Scenes:
With 'Scenes' you control multiple appliances with a tap in the app. For Example, a “Good Night” scene could be created to turn off all the lights, close the curtains, adjust temperature on the AC to your preference all at once.

Schedules:
Want your lights to turn on or off at specific time of the say? You can create a schedule with in the app for single or multiple devices to turn to a specific setting for a time of the day. Attend to important things in your life while Wozart takes care of your home.

Location-Based Triggers:
With Wozart devices installed, Your Home can sense when you arrive or leave and prepare itself as per your preference. You can automatically trigger appliances and lights based on your geo-location. You can have all the house lights & Air Conditioners turn off once you cross a pre-set distance say 500 m from your home.

Add members:
You can now invite your family and friends to share the joy of connected living. It is as easy as sending an email.

Question 12

Which Mobile platforms does Wozart support?

Accepted Answer

Wozart currently supports Android 5.0 or later and iOS 10.0 or later. The Wozart App is available for download from Google Play and App Store.

Question 13

Can I access Wozart from my computer, mobile web or browser-based platforms?"

Accepted Answer

No. We currently support apps for Android Mobile and Android wear. You can also voice control all smart products using Amazon Alexa, Google Home, Siri or Bixby powered devices. Wozart products also can be controlled from Home app on iOS, SmartThings, Google Home and Alexa Apps. You can also control your devices from the Home app on MacOS.

Question 14

Does Wozart work with Amazon Alexa?

Accepted Answer

Yes, we have partnered with Amazon Alexa so you can voice control all connected appliances in your home from all Alexa-enabled displays & speakers.

Question 15

Does Wozart work with Google Home?

Accepted Answer

Yes, we have partnered with Google Home so you can voice control all connected appliances in your home from all Google Assistant enabled displays & speakers.

Question 16

Does Wozart work with Samsung SmartThings?

Accepted Answer

Yes, we have partnered with Samsung SmartThings so you can voice control all connected appliances in your home from all Bixby powered smart devices.

Question 17

What is SmartThings?

Accepted Answer

SmartThings is a Smart home platform by Samsung. It connects wirelessly with a wide range of connected devices and makes them work together.   SmartThings allows you to monitor, control, and automate a wide range of connected devices in your home. For example, you can set connected lights to turn on or off at the touch of a button, at the same time each day, when you open doors and windows, when motion is detected in your home, or when you say “Turn on the Living room lights.”

Question 18

What is Apple HomeKit?

Accepted Answer

HomeKit is a framework for home automation developed by Apple. HomeKit technology provides an easy, secure way to control HomeKit-enabled accessories using Siri on your iPhone, iPad, or iPod touch etc. HomeKit certification ensures that all accessories will work together flawlessly. You can also integrate third-party smart products that “Works with Apple HomeKit” with Wozart Aura devices without any hassle.

Question 19

Do Wozart products work with Apple HomeKit?

Accepted Answer

Yes. We have partnered with Apple HomeKit so you can control all your connected appliances from Home app or voice control using Siri on all Apple devices.

Question 20

Can I control my home appliances away from home?

Accepted Answer

Yes, you can control, monitor and automate all your connected devices from the Wozart app, supported apps & voice assistants from just about anywhere in the world provided you are connected to the Internet.

Question 21

What are Scenes?

Accepted Answer

Scenes enables control of multiple appliances with just a tap or a voice command. They can be created on the Wozart app. For example, a "Good Night" scene could be created to turn off all the lights, close the window curtains, adjust the AC temperature to your liking all at once.

Question 22

What are Schedules?

Accepted Answer

You can create a schedule within the Wozart Aura app for single or multiple appliances to turn on/off at a time of the day. Attend to more important activies in your life while Wozart Aura takes care of your home controls.

Question 23

What is a favorite device?

Accepted Answer

A favorite device is the one, you use frequently and could access from the Home tab of the app. In case you want to add/remove any device to the Home tab, touch and hold the appliance icon to open edit screen where you can enable/disable "Add to Favorite" field.

Question 24

What is a favorite Scene?

Accepted Answer

A favorite Scene is the one you use frequently and need to have in the Home tab of the app. In case you want to add/remove any scene from the Home tab, touch and hold the tile to open edit screen and then enable/disable “Add to Favorite” field.

Question 25

What happens if my internet connection is down?

Accepted Answer

All Wozart products and Wozart app support local control. With this you can control all your connected devices even if the internet goes down, as long as your phone is connected to your home Wi-Fi network.

Question 26

What is local control?

Accepted Answer

When you controller device (phone, tablet etc.) and aura switch are connected to the same Wi-Fi network, they communicate with each other with router acting as a bridge. This is called Local control.   When the controller device and aura switch are not connected to the same Wi-Fi network then they communicate our cloud cloud servers and is called remote control.

Question 27

What happens if my Wi-Fi network is down?

Accepted Answer

Woart App and devices require Wi-Fi to connect and communicate with each other. Even if you lose Wi-Fi connection, you will still be able to manually control your devices. Once the Wi-Fi router is restored, Wozart products will reconnect automatically.

Question 28

Do I need pay subscription fee to use Wozart app?

Accepted Answer

No, Wozart app is completely free to use.

Question 29

Does it cost me to control home appliances remotely?

Accepted Answer

No, Wozart app is completely free to download & use. Even control from the voice assistants is free.

Question 30

Do I need to change my switchboard?

Accepted Answer

No, Wozart switch controllers are designed to fit perfectly in the space behind a standard switchboard.

Question 31

How do I connect Wozart devices to a new router or what happens if I make changes to my Wi-Fi network name or password?

Accepted Answer

You have to get Wozart device to set-up mode. To Factory reset the device, follow the instructions provided in the manual.

Question 32

Do Wozart products require special wiring?

Accepted Answer

No, Wozart devices doesn't require any additional or special wiring and seamlessly integrated with your existing switchboards.

Question 33

Would my existing physical switch work?

Accepted Answer

Yes, they function normally. When you control appliances using switches it reflects on the app interface as well.

Question 34

Do I need any additional smart hubs?

Accepted Answer

No, Wozart devices communicate directly with your home Wi-Fi and doesn't require additional hubs.

Question 35

Will the Wozart switch controllers fit behind my existing switchboard?

Accepted Answer

Yes, Wozart switch controllers are meticuloulsly designed to fit behind standrad Indian switchboard.

Question 36

Will Wozart products reconnect after power failure?

Accepted Answer

Once the router is up, Wozart products will connect back and are available for control from smart devices.

Question 37

Can I integrate other products with Wozart?

Accepted Answer

Wozart products can be integrated with any home automation device that has “Works with HomeKit” or “Works with SmartThings” badge on the packaging.

Question 38

Will Wozart devices connect to a 5GHz network?

Accepted Answer

Wozart products will only connect and work with 2.4 GHz network. In case you are using dual-band routers ensure both the networks have different SSID (name) or switch off the 5GHz band.

Question 39

Why does my Wozart devices show "No Reponse"?"

Accepted Answer

This may be due to either network interference or network congestion. Please ensure you are running 2.4 GHz Wi-Fi. In case you are using dual-band routers ensure both the networks have different SSID (name) or switch off the 5GHz band

Please note: Traditional 2.4 GHz band reach up to 150 feet (46m) indoors and 300 feet (92m) outdoors.
 Make sure the number of Wi-Fi connected devices are within wireless network range of your router. Otherwise, please replace or add an additional router. Reconnect your smart device to Wi-Fi and make sure your Wi-Fi signal is strong enough. Wait until the network is fixed if your router performs poorly in wireless networks that might result from network congestion. Check the router settings and see if there is any limit to the number of simultaneous connections. Restart or restore your Wozart device to factory settings, and add device. Update the firmware to the latest version.

Question 40

What should I do if the Wozart product is offline?

Accepted Answer

First ensure, the Wi-Fi network is working normally. In case there are no problems with the network, normal reset the device and check if it is connected back. Even then, if the problem persists, Factory reset and Add the device. Get the Wi-Fi router closer or add a Wi-Fi repeater near to the device.

Question 41

If I encounter issues with a Wozart product or app whom should I contact?

Accepted Answer

Please write to us at support@wozart.com or call us at +91 830095 91336.

Question 42

If I have any other questions whom should I contact?

Accepted Answer

Please write to us at info@wozart.com.

Question 43

Can I share my home control with other people?

Accepted Answer

Yes, you can share the connected living experience with your near and dear, simply by sending an invite using their email address.    To share access; go to Home>Settings> Members > tap "+" on the top-right corner and enter member email address registered with Wozart.

Question 44

Can I revoke access of my home to members?

Accepted Answer

Yes, the owner can revoke access of shared members. Go to Settings > Members > Select user > Revoke Access.

Question 45

Can a guest user exit from a shared home?

Accepted Answer

Yes, guest user can leave the shared home.   Go to Shared Home > Settings > Select user > Leave Home.

Question 46

Who is the owner of a home?

Accepted Answer

Owner is the user who has created the home and configured Wozart device. He/She can add or remove users from the home.

Question 47

Is there a limit to the number to Guest users?

Accepted Answer

No, there is no limit on the shared members for a home.

Question 48

What access does Wozart have of my products?

Accepted Answer

Wozart has information of the Wozart devices paired to your account, the firmware version on them, names assigned to the connected appliances.   We don't store any passwords of your Home Wi-Fi network or your account with Wozart.

Question 49

How can I ensure my devices are secure and up to date?

Accepted Answer

We are constantly testing and auditing the security of our and partner platforms. We make frequent updates to the Wozart app and products to ensure you have the latest security.   Always update your smart devices and products when new software or firmware is made available. These updates not only give you latest functionality but keep your products secure.

Wozart Motor Controller

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